Refund & Cancellation Policy – indiaetourist.com

Last updated: March 26, 2026

indiaetourist.com, operated by Alex Tour and Travel Pvt Ltd (India), is an independent visa assistance provider and is not affiliated with any embassy or government authority. Our service fees may include both government fees and additional charges for documentation support, processing, and guidance.

By submitting an application via our platform, you agree to the terms outlined in this Refund & Cancellation Policy.

Refund Eligibility

• Cancellation before processing: Applications can be cancelled only if processing has not yet started. A partial refund may be issued after deducting administrative fees.
• Rush or urgent applications: These start processing immediately after payment and cannot be cancelled or refunded.
• After submission to authorities: Once submitted, government fees are non-refundable and the application cannot be cancelled.

Arrival Card / Entry Form Assistance

• Services for arrival cards or entry forms are not visa applications and do not guarantee approval.
• Processing begins immediately after payment; therefore, these services are non-refundable once submitted.
• Corrections may be requested where permitted, but additional fees may apply.

Processing Timeline

• While we aim to start processing immediately, visa approval timelines are controlled entirely by immigration authorities.
• Delays due to background checks, nationality, document verification, peak volumes, or public holidays do not qualify for a refund.

Referred or Further Review Cases

• Applications referred to embassies or under additional review (biometrics, interviews, or manual checks) are not eligible for a refund.
• These decisions are made by immigration authorities and are outside our control.

Pending Documents / No Response

• If required documents are incomplete or not provided, the application cannot proceed.
• Refunds are only considered if cancellation occurs before submission and after deducting applicable charges.

On-Arrival or Duplicate Applications

• No refund will be issued if a visa is obtained directly from immigration, another agent, or on arrival after submission through indiaetourist.com.
• Government fees are strictly non-refundable under all circumstances.

Service Fee Refund in Case of Visa Rejection

• Visa decisions are made by immigration authorities; we cannot influence approvals.
• For select eligible cases, service fees (excluding government fees) may be refunded if rejection occurs and all documents were properly submitted.
• Rejections due to personal profile, travel history, financial standing, or background checks are not eligible for refunds.
• Government fees and third-party charges are always non-refundable.

How to Request a Refund

To request a refund, email support@indiaetourist.com with:

• Full name as per passport
• Transaction ID / Application ID
• Registered email address
• Reason for refund request

All requests are evaluated within 72 hours. Approved refunds (minus applicable charges) are processed within 5–7 business days.

Dispute and Chargeback Policy

• Chargebacks will only be recognized if a refund request has been submitted officially.
• Unwarranted chargebacks may result in suspension of services.
• We may share records with payment processors to resolve disputes.

For any questions regarding refunds or cancellations, contact support@indiaetourist.com.